At New Perfect Point, we want you to love what you buy. If you’re not fully satisfied with your purchase, we’re here to help.
🛍️ Return Window
Returns are accepted within 3 days of product delivery.
In special cases (like damaged or wrong product), returns can be accepted up to 5 days after delivery.
✅ Return Eligibility
To be eligible for a return:
The item must be unused, undamaged, and in its original packaging.
You must provide proof of purchase (order number or invoice).
Products on sale or clearance may not be eligible unless defective.
🚫 Non-Returnable Items
Used or damaged products due to customer mishandling
Products returned without original packaging
Items returned after 5 days of delivery
💸 Refunds
Once we receive and inspect the returned item, we will notify you about the refund status.
If approved, the refund will be processed to your original payment method within 5–7 business days.
📦 How to Initiate a Return
To start a return, contact us via:
📧 Email: newperfectpoint@gmail.com
Mention your Order ID, reason for return, and attach relevant product images (if damaged/wrong).
Note: Return shipping charges will be borne by the customer unless the product received is defective or incorrect.
We appreciate your understanding and are here to ensure a smooth shopping experience with New Perfect Point.